• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals / departures.
• Handle guest complaints ensuring guest satisfaction.
• Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
• Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Other duties as assigned.

Responsibilities

Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English / Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.

Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.

We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands including hotel development, design and construction, e-commerce, and revenue management.

You can find out more by visiting our website, www.shanercorp.com !

Last updated : 2024-04-23